Returns & Exchanges
At indiebeer, we strive to ensure your craft brews arrive in perfect condition; however, if your order is damaged or incorrect, we offer a 14-day return window for a full refund or exchange.
Contact Our Team
Email our support desk within 14 days of delivery with your order number and a brief description of the issue.
Provide Documentation
For damaged goods or incorrect items, please attach clear photographs of the packaging and bottles to help us process your claim quickly.
Secure Packaging
If a return is authorized, ensure the items are securely packed in their original shipping box to prevent further breakage during transit.
Refund Processing
Once we receive and inspect your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing